In order to achieve our mission, OHA will:

• Recognize the residents as our ultimate customer
  
  

• Improve PHA management and service delivery efforts through oversight, assistance, and selective intervention by highly skilled, diagnostic, and results-oriented field personnel
  
  

• Seek problem-solving partnerships with PHA, resident, community, and government leadership
  
  

• Act as an agent for change when performance is unacceptable and we judge that local leadership is not capable or committed to improvement
  
  

• Efficiently apply limited HUD resources by using risk assessment techniques to focus our oversight efforts